Your support of Coconette-oz is really appreciated and our Loyalty Rewards program is here to say a very big 'Thank You' xxx
How Do I Join the Coconette-oz Rewards Program?
Anyone who has ever shopped at Coconette-oz is already a member of the Loyalty Rewards program. It doesn't matter if you didn't create an account when you purchased, you still have points associated with your email address. Simply create an account now, using the same email address as you used when you made your purchase/s. Then to see your rewards just login to your account and then click on the 'Check Rewards' link in the menu above. For new customers, simply create an account now and start earning points right away - just for signing up. You can create an account here
How do I earn loyalty points?
Points are earned when you create an account, and with every order and even when you have a birthday!
How do I check my loyalty points balance and redeem rewards?
Log in to your store account first and then click on the 'Check Rewards' tab in the Menu. Once on the Rewards popup , if you have enough points for a reward, you will see a 'Redeem 'button. Simply click this button and you will receive a coupon code. You can use your code immediately or keep it ready to use later.
How do I use my rewards?
Rewards are issued as discount coupon codes that can be applied on the payment page during checkout.
Where do I enter the code?
On the Customer Information step at checkout there is a discount field. On desktops and laptops this can be found on top right of Customer Information page and on mobile you will need to click the Show Order Summary link at top
My points history seems different to my order history - why might that be?
The amounts paid shown in your order history include what you paid for postage. Loyalty rewards are earned only on the items purchased, not the postage.
Do points have an Expiry Date?
If there has been no activity at all on an account for more than 1 year, the Loyalty points tally will be set back to zero - you will receive an email notification 30 days before the expiry date and another reminder 24 hours before expiry to give you a chance to use them before they expire or to contact me if you would like them to stay for a bit longer.
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