Information

About Us
Payment and Shipping
AfterPay
ZipPay
Monthly Customer Prize Draw
Contact Us

 

About Us

Coconette-oz is a small independent boutique with a penchant for quirky and whimsical designs.

Launched in 2011, with designs from just 2 labels, Coconette-oz has now grown to include the work of a number of local and international independent designers. All of the designs at Coconette-oz have been carefully and individually selected for inclusion in the collections and I hope you love them as much as I do.

Being a ‘one-lady does it all’ business, the service offered at Coconette-oz is very personalised and customer service is very important to me. I enjoy managing my website, photographic imagery, sales, packing and postage all myself and very much hope that my customer service delights each and every one of my lovely customers.

Please enjoy browsing what is on offer and let me know if there is anything in particular that you are looking for, as I do love to help finding those elusive pieces!

Cheers and I hope to see you following Coconette-oz on Facebook @CoconetteOz and Instagram @coconette_oz.

And, if you love your purchase from Coconette-oz I would so very much love it if you would share your find on Instagram and tag @coconette_oz or #coconette_oz . Your support means a lot to me and helps keep another little Aussie business alive xxx

Payment and Shipping 

POSTAGE COSTS:

Within Australia: FREE fully tracked Express postage if spending $80 or more - otherwise $9.95

Overseas: FREE fully tracked postage if spending $150 AUD or more - otherwise $18.00

Note for customers outside Australia: Depending on your country, any internationally purchased items may be subject to your country's locally imposed customs fees. This is outside of our control.

HOW LONG WILL DELIVERY TAKE?

Your item will be lodged with Australia Post within 24 hrs of purchase and will be delivered within their standard timeframes or those of their international partners where applicable. A tracking number will be provided for deliveries within Australia. For international deliveries standard airmail applies unless your country has a tracking service,in which case the tracked service option will be shown to you at checkout

PAYMENT OPTIONS:

We offer several payment options, so there is sure to be a way that works best for you...

You can:

  • Pay with your preferred Credit or Debit Card
  • Pay via PayPal
  • Pay later with Afterpay or zipPay 

just select your preferred option on the last screen of the checkout process

If you don't wish to use the Credit Card or PayPal payment system, then payment via Direct Bank Deposit / Transfer is also possible. Please email us via the CONTACT US form if you wish to use the bank deposit/transfer option. We will then provide you with our bank details for you to complete the transfer. (Note: Bank Transfer is only for customers located in Australia). Please note - all prices shown are in $AUD.

To view prices in another currency please select from the currency drop down in top page bar

RETURN POLICY:

We hope you are happy with your purchase from Coconette-oz. But if you're not, you can certainly exchange it. Just contact us within 7 days of receiving the order to arrange an exchange.

Please return the item to us with the label attached and in the same condition as you received it, within 7 days of telling us that you wish to return it. In the unlikely event of your item being faulty, please contact us asap and we will organise a refund on receipt of the returned item.

Monthly Prize Draw

Purchase any item for an entry into our monthly prize draw to win an item of your choice to a value of $35 with free postage worldwide. Winning Customer of the Month will be notified by email on the first day of the next month - e.g. January customer draw announced Feb 1 etc.  Winners details can be viewed here

Contact Us

Please use our Contact Form for any questions and we will get back to you the same day. Or just click on the little envelope symbol at the bottom of this page to email us directly. You can also send us a message via our Facebook Page if you have any questions at all

Cheers

Jenni (Coconette-oz)

Based in Melbourne, Australia, Coconette-oz is a registered Australian Business: ABN 14 902 646 996