Payment & Shipping

WHAT ARE THE POSTAGE COSTS?

Within Australia:

$6.95 fully tracked EXPRESS post (FREE if spending $80 or more )

New Zealand:

$10 fully tracked postage (FREE if spending $150 AUD or more)

All Other Countries:

$18.00 fully tracked postage (FREE if spending $180 AUD or more)

Note for customers outside Australia: Depending on your country, any internationally purchased items may be subject to your country's locally imposed customs fees. This is outside of our control.

HOW LONG WILL DELIVERY TAKE?

Your item will be lodged with Australia Post within 24 hrs of purchase and will be delivered within their standard timeframes or those of their international partners where applicable.

A tracking number will be provided for deliveries within Australia.

For international deliveries standard airmail applies unless your country has a tracking service,in which case the tracked service option will be shown to you at checkout

PAYMENT OPTIONS:
We offer several payment options, so there is sure to be a way that works best for you...

You can:

  • Pay with your preferred Credit or Debit Card 
  • Pay via PayPal
  • Pay later with Afterpay  or zipPay 

just select your preferred option on the last screen of the checkout process

If you don't wish to use the Credit Card or PayPal  payment system, then payment via Direct Bank Deposit / Transfer is also possible. Please email us via the CONTACT US  form if you wish to use the bank deposit/transfer option. We will then provide you with our bank details for you to complete the transfer. (Note: Bank Transfer is only for customers located in Australia). 


Please note - all prices shown are in $AUD. To view prices in another currency please select from the currency drop down in top page bar

 

RETURN POLICY

I hope you are happy with your purchase from Coconette-oz. But, if you're not, you can certainly exchange it.

Just contact me within 3 days of receiving your order to organise.  Any returned item, must include the packaging, box and label, and is to be sent via a tracked service and be in the same condition as you received it. Return postage is at the expense of the buyer. Please note that the item you select as an exchange will require a postage cost to be paid, regardless of value, if your original purchase enjoyed Free Postage. This is to cover my out of pocket expense for sending the original item. I trust that you will understand why, as a very small business, I need to do this. Thanks!

In the unlikely event of your item being faulty on arrival, please contact me immediately on receipt of item to discuss. 



HOW TO CONTACT US

Please use our Contact Form for any questions and we will get back to you the same day. Or just click on the little envelope symbol at the bottom of this page to email us directly.

You can also send us a message via our Facebook Page if you have any questions at all