WHAT ARE THE POSTAGE COSTS?
Within Australia: $11.95 for fully tracked EXPRESS post (FREE if spending $120 or more)
New Zealand: $14 fully tracked Airmail However, see note below re required insurance for international orders over $150 AUD *
United Kingdom: Unfortunately due to challenges for small Australian businesses selling to UK after Brexit, we are currently not able to ship to UK.
United States: Unfortunately due to taxes now imposed by the U.S. and the resulting challenges for small Australian businesses, we are unable to ship to the U.S
All Other Countries: $25 AUD fully tracked postage * However, see note below re required international insurance on orders over $150 AUD *
* If an order to countries other than Australia exceeds $150 AUD there are increased postage costs associated with the weight and the need for the parcel be insured to its full declared value . This International postage cost would need to be paid by the buyer. This is for the protection of both Buyer and Seller for higher value and weight international deliveries. I hope you understand why this is necessary
Note for customers outside Australia: Depending on your country, any internationally purchased items may be subject to your country's locally imposed customs fees. This is outside of our control.
HOW LONG WILL DELIVERY TAKE?
Orders placed before 12 noon on weekdays will be packed and processed same day . Orders placed on a weekend will be packed and processed on the next business day. It may take 24 hours for your first AusPost scan to occur and your parcel will be delivered within their standard timeframes or those of their international partners where applicable.
A tracking number will be provided for deliveries within Australia.
For international deliveries standard airmail applies unless your country has a tracking service,in which case the tracked service option will be shown to you at checkout
PAYMENT OPTIONS:
We offer several payment options, so there is sure to be a way that works best for you...
You can:
just select your preferred option on the last screen of the checkout process
If you don't wish to use the Credit Card or PayPal payment system, then payment via Direct Bank Deposit / Transfer is also possible. Please email us via the CONTACT US form if you wish to use the bank deposit/transfer option. We will then provide you with our bank details for you to complete the transfer. (Note: Bank Transfer is only for customers located in Australia).
Please note - all prices shown are in $AUD. To view prices in another currency please select from the currency drop down in top page bar
RETURN POLICY
I hope you are happy with your purchase from Coconette-oz. But, if you're not, you can certainly exchange it.
Just contact me within 3 days of receiving your order to organise. Any returned item, must include the packaging, box and label, and is to be sent via a tracked service and be in the same condition as you received it. Return postage is at the expense of the buyer. Please note that the item you select as an exchange will require a postage cost to be paid, regardless of value, if your original purchase enjoyed Free Postage. This is to cover my out of pocket expense for sending the original item. I trust that you will understand why, as a very small business, I need to do this. Thanks!
Notes:
- for health reason, earrings for pierced ears cannot be returned. Please make your selection carefully.
In the unlikely event of your item being faulty on arrival, please contact me immediately on receipt of item to discuss.
HOW TO CONTACT US
Please use our Contact Form for any questions and we will get back to you the same day. Or just click on the little envelope symbol at the bottom of this page to email us directly.
